Archive for category Vodafone

09/05/2011 Txt – the gr8 way to donate

Today Vodafone are officially launching  their new service JustTextGiving. 

For the very first time in the UK, hundreds of thousands of charities and fundraisers will be able to set up codes and collect donations using the simplicity and spontaneity of a text message.

And the really great bit…it’s totally free and anyone, on any network can use it – there are no set up or running costs for charities, no network charges for people making donations, and every penny raised, including Gift Aid, goes to the charity. It simply doesn’t get better than that!

From today registered charities can set up their code – called a VIC or Vodafone Individual code. In June we’ll be extending this to fundraisers – when they set up a JustGiving fundraising event page they’ll be able to set up a text code too.

How does it work?

Charities can take part by calling 0800 0521 081 or, if they’re a JustGiving member, by logging into their JustGiving account. Once they’ve set up and personalised their code they can start collecting donations of up to £10 at a time.

To donate to a charity you simply text their VIC and the amount you want to donate to 70070. You’ll then receive a thank you text which includes the option to claim GiftAid. The money donated is added to your bill, or deducted from your credit if you’re on pay as you go.

To help charities promote their VIC we’ve created an online support pack. Here they can download templates for things like leaflets and posters to print and add their code to, or get logos and other useful information if they’re designing their own.

Also, for the first six months we’re offering each charity a fully personalised pack of promotional material – professionally printed and delivered for free!

How are we telling people about it?

Over the next couple of weeks we’ll be writing to all of Britain’s 184,000 charities encouraging them to get involved. There’s also a new page where charities and fundraisers can find out more.

PR activity to support the launch has already started. Don’t forget, this is open to all registered charities – from schools and community groups, to hospices and animal sanctuaries.

Fundraising will never be the same again.

Find out more at


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Changes to Vodafone Data Traveller

Great News: From 1st June, Vodafone Data Traveller is improving with two updates:

  1. 25MB allowance in ALL European Countries
    Previously, the allowance was split between 5Mb and 25MB. However, we are pleased to reveal that there is a 25MB allowance in the entire European zone.
  2. 25MB allowance outside of the European Zone
    Great news for customers who travel further afield, for £5 per day, customers can receive 25MB allowance in countries outside of the European Zone.

The new allowance for outside of the European zone will be particuarly useful for iPhone users as these tend to use greater levels of data on a daily basis. Blackberry users may still benefit from using the 30 day 10MB bolt-on, please call us to find out more.

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Vodafone keeping Londoners connected!

Vodafone is aiming to keep Londoners connected with a new fleet of branded taxis which for the first time will allow all passengers to recharge their phones on the move. Vodafone customers will also be able to pay for their journeys with their phones – at no extra charge – making those last minute stop-offs at the cash point a thing of the past.

Today, the first of hundreds of Vodafone-branded taxi cabs will take to the streets in one of the biggest ‘wrapping’ advertising campaigns ever seen in the capital. Their bold and colourful Union Jack design, made up of over 2000 London street names, will make them an eye-catching addition to the city as well as easy to spot for anyone who needs to charge up their phone. They will be followed next week by the first of a fleet of Vodafone-branded Heathrow Express trains.

It is all part of Vodafone’s commitment to keeping London calling. In the past few months the mobile phone company has improved the performance of well over 500 of its sites across the city and will continue to invest heavily to ensure it has the best network in the capital. Every month, Vodafone customers in London make more than 160 million calls, send over 155 million texts and download the equivalent of 16 billion emails.

Vodafone UK Chief Executive Guy Laurence said “We are committed to offering London the best possible network. We have already made hundreds of improvements to increase coverage, capacity and reliability to ensure Londoners can always stay in touch with friends and family. Now with our fantastic fleet of Union Jack cabs and their on-board chargers which anyone can use, all Londoners will be able to see our continuing commitment to the capital.”

To register to pay by mobile in any Vodafone branded taxi, Vodafone customers should call 0845 680 3409. Once registered, customers can also pay by text: Just text the word ‘Taxi’ followed by your taxi’s number and the amount you want to pay to 31255 – for example: ‘Taxi 9000 10.00’. This is a free introductory service and Vodafone customers will not be charged any service charge, nor pay for the calls or texts

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Statement on the break-in at Vodafone’s technical facility on 28/2/11

Further details on the break-in at one our technical facilities in Basingstoke in the early hours on 28 February, and subsequent disruption to services primarily in the M4/M3 corridor areas. In total this affected 3.2% of our customer base, although for those affected the disruption lasted several hours.

Firstly, before going through the details we can confirm that all services have been restored.

What happened?

· On Monday 28 February, one of our primary transmission facilities located in Basingstoke (Hants) was forcibly entered in the early hours of the morning by intruders. 
· Despite the presence of a guard on site and the fact all access points were alarmed, the intruders’ entry was through the rear wall and not through any alarmed entry points.  Equipment alarms were triggered in our Network Operations Centre in Newbury as the equipment was disrupted.  On investigation by the guard and an engineer, the Police were notified.

What was the impact and how did we recover?

· Theft of specialised hardware and damage to core network equipment (IP Network Routers) resulted in the loss of primary voice and data services and also disrupted services for some of our corporate customers. 
· The Police response and essential crime scene investigations had to be completed before we had access to establish the extent of the theft and damage.  However, we were able to remotely reroute some call traffic using alternative servers. Our crisis management team was evoked.
· On being allowed full access to the site a number of hours after the incident, our Technology teams carried out a full impact assessment and commenced restoring services.
· The majority of other services returned to normal as the day progressed.

We can reassure you that there was no impact on the privacy of any customer data at any time.

We have also increased our security at all our sites with immediate effect and are in the midst of a full technical review of the incident, lessons learnt and areas for improvement.

Given this incident is the subject of a criminal investigation being handled by Hampshire Police with our in house security team, we can only share limited details with you at this stage.

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Vodafone Network Issues 28/2/11

28/2/11  08.50   Vodafone are reporting Link connectivity issues at their Basingstoke Data Centre. This is currently impacting multiple network services.
Customers may experience problems making & receiving calls, sending and receiving text messages & establishing data sessions.

Vodafone are urgently working on the resolution for this issue.

Update 28/2/11 16.30 : Vodafone have released the following statement:-

We had a break in last night at one of our technical facilities which resulted in damage done to some of our equipment. Voice and text services are now working again and we expect the rest of our services to be operational by the end of the day. There has been no impact on the privacy of customers’ data.

We hope that our customers are now receiving services again

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Invoice changes affecting some Vodafone business customers (February 2011)

Some customers who are invoiced in the second half of the month may have received a letter from Vodafone explaining some changes to their billing dates.

Not all customers who are billed at the end of the month will be affected, however those who are, will receive their March invoice earlier than normal. This means for March only, you will pay two invoices. These account for:

1. Your February invoice: Dated February, to be paid in March as usual. This is for January’s calls and February’s service charges.

2. Your March invoice: Dated on or around 7th March, also to be paid in March. This is for February’s calls and March’s service charges.

The payment dates for both invoices will be clearly stated in each invoice and your current payment terms will apply to both invoices.

Please note Vodafone are simply changing the date of your invoice – this is not an additional payment. From the 1st April onwards your regular monthly bill will be for the previous months calls and current month’s service charges, as per your existing arrangement.

Your invoice date will typically fall on or around the seventh day of each month with payment taken within the number of days stated by your current payment terms.

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25% Off Vodafone Business Choice

We are pleased to announce a great saving of 25% off line rental for lead handsets on Vodafone Business Choice. The tariff already provides a wide range of features such as inclusive calls between sharers, bundled minutes  to UK landlines (starting 01, 02, 03) , 150 inclusive texts per user and much more.

This promotion is available to new customers and to customers renewing at both mid-term and full term onto Business Choice shared minute bundles 3,000 to 24,000. It is available from 17th January until 31st March 2011.

Don’t forget the 24 month discount for mobile email users is also running until 31st March.
Call us now to find out more!

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