Archive for category Network Incidents

BlackBerry Service problems 10/10/11

We have been advised of a major service issue that has occurred on the RIM / BlackBerry network which is affecting a range of customers globally.

Subscribers may experiencing delays in sending or receiving messages, roaming in another location, or using other services such as Internet browsing or instant messaging. Subscribers may also be unable to create new accounts, integrate third-party email accounts, or use BlackBerry subscriber web sites. Devices may not receive new service books. BlackBerry-enabled devices that request a new PIN may not receive a PIN. BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure.

Other effects include Subscribers may experiencing delays in receiving updates from content push applications (such as news, weather, Facebook, Twitter, eBay, Myspace, podcasts, etc.) or may be unable to add new content push applications.

RIM are working on the problem and we advise affected customers to try a hard reset on their handsets from time to time. A hard reset can be performed by pulling the battery from the handset without first switching off the device, waiting for a few moments then re-inserting the battery.

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11/8/11 Vodafone incident Bristol area

09.30 Vodafone have reported that a fault has impacted services on a high number of cell sites in the Bristol area. 2G, 3G and One Net services have been affected. Vodafone believe that the outage may be caused by damaged cabling and will repair once access has been gained to the site.

10.30 Vodafone Support teams continue to work with 3rd parties to recover service. Next update due 12.30

12.30 Vodafone Support teams continue to work to recover service. Next update due 14.00

14.00 Vodafone Support teams and 3rd parties remain onsite and continue with actions required to recover service. Next update 15.30

15.30 Damaged cables being repaired by 3rd party support with ETA to restore service 18.00

18.45 Actions have been taken to partially restore service. Results are being monitored.

20.30 Vodafone and the third party have partially restored one of the damaged links. Service has been restored to some of the impacted cells. Recovery continues.

12/8/11

09.00 No further updates

Engineers have resumed work to repair damaged cabling this morning. Remaining affected cells are expected to be recovered throughout the day.

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