Archive for category Mobile Networks

Vodafone voicemail issue

16/11/12 09:00 Vodafone have today made us aware that there may be issues for customers depositing or retrieving voicemails. The problem is affecting numbers in the range ending 00-24.  At present we have no further updates but Vodafone have advised that the incident is being treated as high priority.

16/11/12 11:00 No further updates but Vodafone have recommending using text rather than voicemail to convey messages  at this time

16/11/12 12.00 Vodafone are still working urgently to resolve this issue.

16/11/12 13.45 No further updates – Vodafone still working to resolve the issue.

16/11/12 15.15 No further updates – Vodafone are still working to resolve the issue

16/11/12 18.00 No further updates – Vodafone are still working to resolve the issue

17/11/12 03.20 Vodafone confirm that all services are now running normally.


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Ridgeway to supply new Dual SIM Smartphone

We are pleased to announce that we are now able to supply the Quad band A75 smartphone .The device runs Android 4.0 Ice Cream Sandwich and sports a large, 5″ WVGA screen. As a dual SIM phone, 2 sims can be used on standby at the same time and users can choose which sim they wish to make outgoing calls from.

  • The device is ideal for those who wish to avoid hefty roaming charges while abroad as you can purchase a local sim card for data and outgoing calls while still receiving incoming calls on your usual number.
  • It can be used with a personal and work sim to avoid users needing to carry a second phone.
  • It is also ideal where customers make frequent International calls and already use an International sim.

The handset also features an 8MP camera and uses a MTK6575 CortexTM-A9 1GHz processor and has 512MB RAM and 2GB ROM (Micro SD slot supports up to 32GB).


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Vodafone launch Euro Traveller

Vodafone have announced the launch of a new service called Euro Traveller which is designed to reduce costs for customers roaming in Europe.

Customers have the option to pay £2.50 plus VAT per day and then any calls, texts or data use will be taken from their home bundle allowance rather than being additional charges. Incoming calls will not be charged for.

The £2.50 charge is only levied when a customer uses their handset to make a call, send a text or access data. Incoming calls and texts do not trigger the charge.

The previous data allowance (known as Data Traveller) has now been withdrawn and, unless a customer opts into the Euro Traveller service, data use in Europe will be charged at 58.05p per MB.

Vodafone passport is still operation for customers who are already use the service. Customers who are not on Passport and decide not to opt into Euro Traveller will pay 24.04ppm to make a call, 6.63ppm to receive a call and 7.4p per text.

If you would like further information please contact us on 01235 820800

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Vodafone and Visa form mPayments partnership

Vodafone and Visa have announced a worldwide partnership to enable consumers to pay for goods and services using their mobile phones, instead of with coins and banknotes.

Vodafone will work with Visa to develop a Vodafone-branded service, enabled by Visa’s prepay services. The service will initially be launched in Germany with an anticipated launch in the UK in the coming financial year.

Aside from its ‘member’ bank agreements this is the largest commercial partnership Visa has ever signed. Announcing the new partnership at Mobile World Congress , Vodafone’s Chief Executive, Vittorio Colao said: “The Vodafone mobile wallet represents the next stage of the smartphone revolution. It offers our customers the speed, simplicity and convenience of managing their everyday transactions with a single wave or tap of their smartphone.”

The customer’s mobile device will hold a Vodafone-branded ‘stored value’ account, with Visa’s systems managing payment processing. The platform will be open to a full range of industries, allowing financial institutions, retailers, transport, utility companies and more to offer payment services within an innovative new Vodafone mobile wallet.

In developed countries across Europe, North America and Australia, with a mature infrastructure for electronic payments, users of the Vodafone stored value account will be able to make purchases at the-point-of sale using Near Field Communications (NFC) enabled smartphones equipped with Visa’s ‘payWave’ service. By simply waving their NFC-equipped smartphone in front of a payment terminal, consumers will be able to make simple, every day purchases such as bus and train tickets, newspapers, magazines or a morning coffee. Consumers will also be able to make high value purchases securely using a passcode.

The service will offer comprehensive security, with NFC encryption and secure SIM card and payments industry technology. In addition to stored value accounts the ‘wallet’ will also hold loyalty scheme points and gift voucher credits, complementing and sometimes replacing a number of plastic cards in the customer’s wallet or purse.

The new relationship with Visa is part of Vodafone’s strategic mCommerce programme, which aims to deliver mPayments, mAdvertising, mCouponing and NFC mWallet in a consistent way across local markets.


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Vodafone Guardian – Vodafone’s new child protection app

Do you have kids or younger brothers and sisters with mobiles? If so, how well protected are they?

Today Vodafone has launched Vodafone Guardian, a free-to-download Android app which puts protecting young people from unwanted calls and texts, or misuse of the internet, firmly in the hands of parents and carers.

More sophisticated than standard content barring, the new app can be set up by choosing a specific age range, or features can be set individually. Children and parents can discuss specific preferences and program the mobile to control who can call or text, or to bar internet access at certain times of day. There is even a secure ‘vault’ facility for texts from unknown or blocked numbers.

Vodafone Guardian is password protected and any unauthorised change to the settings sends a text alert to the parent or carer. It also has features that allow older teenagers and adults to control who contacts them, without the need for a password.

Latest Ofcom research suggests 18% of 5 to 11 year olds now own a smartphone. Among 12 to 15 year olds, this rises to over one third. Social networking, emailing, sharing photos and watching videos via mobile brings clear benefits but isn’t without its risks. Vodafone’s new app gives people a way to manage these concerns, it’s easy to use and set up, and can be downloaded to most popular Android devices.

Customers can download Vodafone Guardian onto their kids’ phones from Android Market. Vodafone also have a  Digital Parenting app with useful info and tips about your child’s digital world.

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Vodafone gives rural mobile coverage a boost

Vodafone are calling for rural communities to get involved in trials of an ‘open’ version of the technology which powers their Vodafone Sure Signal boxes. This latest innovation could help provide vital local connectivity and mobile internet access. They have taken the ‘femtocell’ technology from Vodafone Sure Signal and turned it into a mini mobile phone mast that any Vodafone customer can use for calls and data.

These ‘open femto’ devices have the potential to offer rural areas an affordable way of getting 3G coverage, filling in network ‘not spots’ in small towns and villages. 12 new trials, which will start early in 2012, build on the experience Vodafone have gained from their successful ongoing pilot in East Garston, near Newbury. The extension of this pioneering work is an opportunity for other rural communities to get involved in improving mobile coverage where they live and benefit from the growing smartphone revolution.

Communications Minister Ed Vaizey this morning welcomed news of the plans saying: “It is good to see Vodafone looking for innovative ways to bring mobile coverage to rural areas. I urge areas without mobile coverage to get involved and see if this trial is suitable for them.”
The East Garston trial began after the parish council and local MP asked for help to improve coverage. Working closely with the community, as well as BT and Alcatel-Lucent on the supporting infrastructure, ‘open femto’ devices have been installed in the local pub, outside the village hall, social club and post office and even in the roof of an old red telephone box! Early results have been encouraging and Vodafone will be trialling the use of femtocells on Openreach telephone poles in the village.
East Garston parish council clerk Alan Breadmore can really see the benefits locally: “The bar in the social club is open most evenings and I’m sure it’s helped boost their business because people now go down there in the evening to use their phones. There’s not a week goes by without someone tapping me on the shoulder when I’m walking through the village and asking when they’re going to get coverage in their area.”

Ofcom’s latest ‘State of the Communications Nation’ report published this week, also highlights the issue, saying that 3G coverage is very much “concentrated in urban areas” and that ‘not spots’ in outlying areas may be “technically and commercially challenging to resolve”. Vodafone is currently the only UK network offering an ‘open femto’ solution to tackle this problem for rural communities.

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BBC to survey UK mobile coverage

The BBC is conducting a major survey into the state of mobile phone coverage in the UK. Over the course of the next month, the project will attempt to chart the availability of 3G and 2G services up and down the country.

Mobile operators offer their own coverage maps but no independent survey has yet been carried out. Measurements will be made using an app developed by network analysis firm Epitiro. The software can be downloaded by anyone with an Android handset and will record street level coverage across Britain. Download via QR code

There is no iPhone app at present, because of the difficulty in making Apple devices collect such information in the background while other programmes are running. At the end of the test period, the BBC aims to display the results on a clickable map. “Coverage is the number one issue for consumers,” said Gavin Johns, chief executive of Epitiro.

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