Archive for category Landline Services

New Ofcom rules on Automatically Renewable Contracts


From 31st December 2011 it will no longer be legal for Communication Providers to sell Automatically Renewable Contracts (ARCs) for fixed voice and fixed broadband services.

An ARC is a type of contract which recommits a customer into a new contract automatically once their initial contract term expires, without first obtaining the agreement of the customer.

Although Ofcom do not outline specific ways in which express consent can be obtained, they do comment that one off permission or permission gained too early or too late in the contract term are unlikely to comply with the new guidelines.

Any customer who is already on an ARC must be moved away from this type of contract before the end of December 2012.The new legislation applies to any domestic or business customer with less than 10 employees.

The specific guidance can be found on the Ofcom Website.


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What is EFM?

What is EFM?

EFM stands for Ethernet for the First Mile, and is aimed at providing reliable Internet connections to businesses who traditionally only had the choice between a standard ADSL service and fibre-based Ethernet services (Leased Lines). Unfortunately, some businesses found that ADSL Broadband is not fast enough for their needs, whereas fibre-based Ethernet services are prohibitively expensive. EFM fits nicely in-between these two services.

About copper pairs
A copper pair is what most of the telephone network uses. Properties will usually have a copper pair providing telephone and Internet services to the premises. When you order EFM, these are not touched. Instead, Openreach will install extra copper pairs into your property and additional wall sockets will be installed into your property.

What is the benefit of installing these extra lines?
There are several benefits to using multiple copper pairs. Firstly, you will be normally see an increase the speed of your Internet connection as you are using more wires therefore increasing the available bandwidth. Secondly, the service is more reliable. If, for whatever reason, one of the copper wires failed, the other wire will continue to provide your Internet service consequently your service will simply run more slowly rather than cease.

Fault management
If there is a fault in the copper wire between your property and the exchange Openreach aim to have an engineer resolve the fault within six hours of it being reported.

What speeds can I get?
Like ADSL, factors such as your distance from the exchange will affect the speed you achieve. However it ranges from 2-10Mb for the EFM 2 Pair service and 10-20Mb for the EFM 4 Pair service.However, with EFM we can guarantee the minimum speed you will receive.
EFM is also a symmetrical service – meaning that both the upload and the download speed are the same. This is great if you are making Internet Telephony calls, using video, or sending / uploading large files to the internet.

What is the first mile?
The first mile is simply an industry term for the connection between your premises and the exchange. It is termed “the first mile” because it is first part of your connection with the wider network.

Will I need specialist equipment to use EFM?
No. As part of the installation we arrange for an engineer to visit your premises and install the NTE (Network Terminating Equipment). This is simply the box that joins up the new wiring that Openreach has installed in your premises and ‘bonds’ the lines. This equipment will provide you with an RJ45 network socket. You can plug a router directly into this if you wish, or an Ethernet switch if you want to connect multiple devices. Many businesses will already have this equipment for their existing connection.

How many IP addresses do I get?
All EFM customers can get up to 16 public IP addresses and can be expanded to either 32 or 64 public IP addresses.

If you would like more information on EFM then please call our sales team on 01235 820800

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Cost of calling mobiles to fall

The cost of calling mobile phones from other networks and landlines is set to become cheaper after Ofcom imposed a reduction in charges.

The regulator ruled today that termination charges – the amount mobile phone companies bill their rivals for handling calls from their networks – will fall 80% over the next four years, starting from April 1.

The big three mobile operators – O2, Vodafone and Everything Everywhere – currently add a charge between 4.1p and 4.4p to the cost of delivering a call to another network.

But this will be reduced to 2.66p next month and will fall to 0.69p by April 2014.

Ofcom said it expects landline operators to pass on the cost savings to customers and for mobile operators to offer more choice to customers.

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Instant conference calls with Ridgeway Talk Together

Sometimes when you need to make a decision it’s quicker and easier to just get a meeting together and talk it through. But what happens when the decision makers are in different places? Unless you have an corporate conference call system it could result in a time consuming series of calls and emails.

Not any more!

Ridgeway Talk Together is a simple conferencing solution for anyone who needs a quick, inexpensive way to set up a conference call.

Step 1 – Agree a 6 digit conference code with all required participants (this can be any number you wish)
Step 2 – Each participant dials 0844 371 0400 and enters the agreed code when prompted
Step 3 – Talk together!

The conference facility is easy to use and can be used by anyone, at anytime – each caller pays for their own call into the conference.

The cost of a call to the 0844 number is 5p per minute from a landline. Calls from mobiles will vary depending on network and individual tariff plans.

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Featureline Update

If you’ve tried to move from BT but couldn’t because you have Featurelines, then we have some good news for you!

Ridgeway can now transfer your number to our system and change your Featureline to a standard analogue line, completely free of charge.

Most of the call management services that a Featureline package offers can be added to an analogue line as individual items. So you shouldn’t lose any features that you rely on, but you don’t need to pay for features that you don’t use!

Why not give us a call on 01235 820800 to find out more?

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