BlackBerry Service problems 10/10/11

We have been advised of a major service issue that has occurred on the RIM / BlackBerry network which is affecting a range of customers globally.

Subscribers may experiencing delays in sending or receiving messages, roaming in another location, or using other services such as Internet browsing or instant messaging. Subscribers may also be unable to create new accounts, integrate third-party email accounts, or use BlackBerry subscriber web sites. Devices may not receive new service books. BlackBerry-enabled devices that request a new PIN may not receive a PIN. BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure.

Other effects include Subscribers may experiencing delays in receiving updates from content push applications (such as news, weather, Facebook, Twitter, eBay, Myspace, podcasts, etc.) or may be unable to add new content push applications.

RIM are working on the problem and we advise affected customers to try a hard reset on their handsets from time to time. A hard reset can be performed by pulling the battery from the handset without first switching off the device, waiting for a few moments then re-inserting the battery.

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  1. #1 by Gavin on October 10, 2011 - 3:55 pm

    I have a problem with the BB Services, such as BBM, FB etc however I am able to use 3rd Party Applications that require the web.
    Has any one indicated as to the time that this will be going on for?

    • #2 by ridgewayinfo on October 10, 2011 - 4:04 pm

      I’m afraid our information is very limited. If there is any further info before 5pm I’ll post an update.

  2. #3 by Joanne on October 10, 2011 - 4:07 pm

    Our whole work BES server is down causing major issues. Hope they hurry up and resolve the problem as I am sure there are companies all over the world that are being affected by this.

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